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May 12, 2026
HomeAuthorsJulian Sinclair

Articles by Julian Sinclair

About Julian Sinclair
Julian Sinclair is a high-energy, results-driven, strategically focused, hands-on senior sales leader with a continued record of achieving substantial, profitable & sustainable new business in highly competitive markets.
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3 critical attributes of a good contact centre in 2019
Call Centre Management Tips

The top three attributes of a good contact centre

September 8, 2016 Last Updated: January 19, 2022
Julian Sinclair

There are three critical attributes of a good contact centre – we reveal what they are and explain why the contact centre plays a critical role in CX.

POPULAR ARTICLES

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    What Call Centre Metrics and KPIs should you use?

    October 4, 2018 Last Updated: September 12, 2021
    Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
  • Why the AHT Metric should be extinct

    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
    With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

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How to Boost Employee Engagement

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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