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August 7, 2026
HomeAuthorsJulian Sinclair

Articles by Julian Sinclair

About Julian Sinclair
Julian Sinclair is a high-energy, results-driven, strategically focused, hands-on senior sales leader with a continued record of achieving substantial, profitable & sustainable new business in highly competitive markets.
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3 critical attributes of a good contact centre in 2019
Call Centre Management Tips

The top three attributes of a good contact centre

September 8, 2016 Last Updated: January 19, 2022
Julian Sinclair

There are three critical attributes of a good contact centre – we reveal what they are and explain why the contact centre plays a critical role in CX.

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    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

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How to Boost Employee Engagement

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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