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July 18, 2026
HomeAuthorsJulian Sinclair

Articles by Julian Sinclair

About Julian Sinclair
Julian Sinclair is a high-energy, results-driven, strategically focused, hands-on senior sales leader with a continued record of achieving substantial, profitable & sustainable new business in highly competitive markets.
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3 critical attributes of a good contact centre in 2019
Call Centre Management Tips

The top three attributes of a good contact centre

September 8, 2016 Last Updated: January 19, 2022
Julian Sinclair

There are three critical attributes of a good contact centre – we reveal what they are and explain why the contact centre plays a critical role in CX.

POPULAR ARTICLES

  • Understanding Erlang C for call centres

    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • Facts about working in the Australian Call Centre Industry

    15 things you didn’t know about working in the Australian call centre industry

    September 27, 2016 Last Updated: August 13, 2021
    Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

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    How to improve giving feedback to employees
    October 15, 2020
  • How leaders build teams
    How Leaders Build Teams
    February 11, 2015 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • innovative ideas to recognise employees
    4 Innovative ideas to recognise employees
    August 25, 2015 Last Updated: January 5, 2020
  • Tips on how to re-engage call centre employees
    3 Tips on how to re-engage call centre employees
    August 20, 2015 Last Updated: July 12, 2020
  • Using gamification in call centres
    How to improve performance with gamification in call centres
    August 19, 2015 Last Updated: December 16, 2023
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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