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November 6, 2026
HomeAuthorsBlaine Slater

Articles by Blaine Slater

About Blaine Slater
Blaine Slater is the Group Executive - New Business, who is responsible for working closely with strategic partners to assist them with the design, setup and integration of their customer engagement technology and operational delivery with TSA Group.
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Why Australian Brands embracing onshore call centres
Call Centre Outsourcing

Australian Brands are embracing onshore call centres (again)

July 6, 2021 Blaine Slater

With COVID impacting offshore call centres there’s been an influx of Australian Brands embracing onshore call centres for 3 key reasons.

POPULAR ARTICLES

  • Understanding Erlang C for call centres

    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • The false economy of a customer retention strategy

    False economies of a Customer Retention Strategy

    February 6, 2017 Last Updated: June 21, 2021
    Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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