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May 15, 2022
HomeAuthorsBlaine Slater

Articles by Blaine Slater

About Blaine Slater
Blaine Slater is the Group Executive - New Business, who is responsible for working closely with strategic partners to assist them with the design, setup and integration of their customer engagement technology and operational delivery with TSA Group.
Website LinkedIn
Why Australian Brands embracing onshore call centres
Call Centre Outsourcing

Australian Brands are embracing onshore call centres (again)

July 6, 2021 Blaine Slater

With COVID impacting offshore call centres there’s been an influx of Australian Brands embracing onshore call centres for 3 key reasons.

LATEST CX CENTRAL PODCAST

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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How to improve your CX

  • Customer frustrations with the omnichannel CX
    4 Key Customer Frustrations with Omnichannel CX
    May 29, 2017 Last Updated: September 12, 2021
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    Why you should forget the 2017 customer experience trends
    January 17, 2017 Last Updated: December 29, 2019
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    Matching customers to call centre agents
    February 11, 2016 Last Updated: February 27, 2020

How to Boost Employee Engagement

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    Call Centre Reward and Recognition Program
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    Do Happy Employees Provide Better Customer Service?
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    Coachable Call Structure
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POPULAR ARTICLES

19 great tips to improve complaints handling in 2019
How to Improve Performance

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Tips on how to manage angry customers
Call Centre Agent Tips

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

The 15 best things about working in a call centre
Call Centre Career Tips

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

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About CX Central

CX Central provides support and advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

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