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July 3, 2026
HomeAuthorsBrett Stone

Articles by Brett Stone

About Brett Stone
Co-Founder of The Crucial Team where my role isn't defined by a series of tasks that I complete or by a list of duties I am responsible for. My role is to do whatever it takes to see that our customers and clients are more motivated, excited, and successful than they could desire for themselves.
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11 call centre agent tips to providing great customer service
Call Centre Agent Tips

11 call centre agent tips for providing a great customer experience 

August 5, 2016 Last Updated: July 28, 2021
Brett Stone

If you work in a call centre these 11 Call Centre Agent Tips will help ensure you provide a great customer experience for your customers.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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