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June 5, 2026
HomeAuthorsCharlie Svensson

Articles by Charlie Svensson

About Charlie Svensson
Charlie Svensson is a digital marketer and a part-time blogger from San Francisco, CA. He is mainly interested in business, entrepreneurship, digital marketing, and customer relationship management. Apart from writing, Charlie enjoys travelling and long-distance running.
Do happy employees provide better customer service?
Employee Engagement

Do Happy Employees Provide Better Customer Service?

February 3, 2021 Charlie Svensson

Ever wanted to know the answer to the question: Do Happy Employees Give Better Customer Service? We reveal the answer!

How AI can improve customer service efficiency
Technology (Advanced)

How AI Can Make Customer Service More Efficient

January 13, 2021 Last Updated: September 11, 2021
Charlie Svensson

Learn 5 key ways AI Can Make Customer Service more efficient to lower costs and improve the customer experience.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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