Articles by Greg Tanna

About Greg Tanna

Over a career spanning 23 years, Greg Tanna has established himself as a thought leader in the supply of highly specialised executive talent in the Customer Experience domain spanning BPO, ICT, WFO, Sales, Service, Analytics, Digital, Intelligent Automation & AI Consulting sectors.

Feel welcome to contact Greg directly on +61 414 503 719 or via the social links below.

The CX Robotics Revolution Is Here! What Should You Do?

April 26, 2017 Last Updated: November 18, 2019
Greg Tanna

The CX Robotics Revolution is well and truly amongst us and in this article, we explore how CX managers of today can try and stay ahead of the curve.

We share thoughts from Australia’s top CX leaders

September 7, 2016 Last Updated: January 4, 2020
Greg Tanna

Recently some of the Australia’s top CX leaders gathered in Sydney to discuss the current CX landscape – we share some of the fascinating insights with you.

How to recruit executives with Customer Experience Strategy

The challenge with customer experience strategy

March 7, 2016 Last Updated: April 20, 2021
Greg Tanna

CX Strategy is easy. Operational Execution is the hard part… Speak with most executives who sit on top of large front-to-back office operational landscapes of say 800FTE + and they will probably be quick to point out that they’re currently

Articles by Greg Tanna

The CX Robotics Revolution Is Here! What Should You Do?

We share thoughts from Australia’s top CX leaders

The challenge with customer experience strategy

The 15 best things about working in a call centre

How to manage angry customers

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