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March 9, 2021
HomeAuthorstcn

Articles by tcn

tcn
About tcn

As a leader in the hosted call centre technology industry since 1999, TCN, Inc. is recognised worldwide as the preeminent global provider of cloud-based virtual call centre technologies.


Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centres obsolete.

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Using Business Intelligence to improve call centre agent productivity
How to Improve Performance

Tips for using business intelligence to improve call centre agent productivity

September 5, 2016 Last Updated: December 31, 2019
tcn

Using new Business Intelligence tools enables you to improve call centre agent productivity and the efficiency of your centre. Learn more.

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