Ryan Waight | Guest Author on CX Central

September 15, 2026

May 22, 2017 Last Updated: December 27, 2019
Ryan Waight

It’s no accident that the 7 Leadership traits of successful people are consistent amongst the best leaders of the modern era.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020
Team Leader Coaching Fundamentals

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Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020

Understanding the link between employee and customer engagement

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How to drive CX Values & Culture

February 27, 2019 Last Updated: July 28, 2020
Instant Employee Rewards

April 18, 2018 Last Updated: March 12, 2020