Mark is cofounder of Magnificent Nerds, an award-winning experiential agency specialising in games, VR and esports, as well as Legit Nerds, a start-up travel brand offering packages and tours to the best gaming and pop culture events in the world.
February 6, 2017Last Updated: June 21, 2021 Mark West
Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
August 26, 2016Last Updated: January 4, 2020 Mark West
The contact centre Operations Managers play a critical role in the customer experience but to really influence CX it’s time they changed their approach.