Mark is cofounder of Magnificent Nerds, an award-winning experiential agency specialising in games, VR and esports, as well as Legit Nerds, a start-up travel brand offering packages and tours to the best gaming and pop culture events in the world.
February 6, 2017Last Updated: February 18, 2019 Mark West1
Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
August 26, 2016Last Updated: December 23, 2018 Mark West0
The Hidden Power of Operations Managers Last year I wrote about the need for CX leaders to be creative in their strategy in order to stay ahead of the competition. As emerging CX players like Warby Parker in the US
