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February 20, 2019
HomeAuthorsJames Witcombe

Articles by James Witcombe

James Witcombe
About James Witcombe
James leads a team of talented recruiters specialising in Sales & Marketing and Contact Centre roles for SMAART Recruitment - Australia's best recruitment brand.
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Implementing lean and agile methodology into call centres
Call centre management tips

Implementing the Lean and Agile Methodology into contact centres

September 5, 2017 Last Updated: January 4, 2019
James Witcombe 0

We explore why implementing lean and agile principles into contact centres is not just the latest trend, but a proven way to transform your business.

Call Centre agents working from home
Executives

More Australian call centre agents working from home than ever before

July 30, 2017 Last Updated: January 28, 2019
James Witcombe 0

A new survey released by SMAART recruitment has revealed more Australian call centre agents are working from home than ever before as contact centre technology improves to the point its a replica of working in a traditional call centre with all the comforts of home and no commuting time.

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