Call Centre Nightmare Syndrome

The Call Centre Nightmare Syndrome (CCNS) is the term given to victims of a poor call centre experience.

It’s a global pandemic that impacts millions across the globe trying to tackle a companies customer service call centre.

Press 1 for this, 2 for that and through to option 25 or worse still, just say what you need.

“I want speak to someone about cancelling my account”.

“Did you say you want to get help to change an amount?


“No problems, I’ll put you through to someone in our accounts team”


“Did you say go and get a truck?”

Ah. We’ve all been there.

Thankfully you can reduce the symptoms of the Call Centre Nightmare Syndrome by following our three critical guidelines you’ll find in this article.

Had your own call centre nightmare?

Share in the comments below.

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Upcoming Industry Events:

Customer Experience and the COVID Crisis with Don Peppers

Event Organiser:
CX Central

Join leading global CX expert Don Peppers and host Justin Tippett from CX Central on this free webinar - Customer Experience and the COVID Crisis to discuss:

- Why a good “customer experience” is even more central to long-term business success
- How to benefit from the dramatic rise in online, interactive activity; and
- Why trust is even more vital than it ever has been, amid the COVID crisis.

Virtual Coffee: Carrots and Sticks

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In the final Virtual Coffee session for the year, this workshop explores the theory behind motivation and how leaders motivate others (and themselves) - plus some great tips!

Managing Difficult Customers – November 2020

Event Organiser:
CX Skills

The Managing Difficult Customers November 2020 course is delivered by global CX-Expert Daniel Ord teaching frontline agents how to identify different types of difficult customers and different types of difficult situations and use root cause analysis to apply the correct solution with confidence.

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