The Call Centre Nightmare Syndrome (CCNS) is the term given to victims of a poor call centre experience.
It’s a global pandemic that impacts millions across the globe trying to tackle a companies customer service call centre.
Press 1 for this, 2 for that and through to option 25 or worse still, just say what you need.
“I want speak to someone about cancelling my account”.
“Did you say you want to get help to change an amount?
“No, I said I WANT TO CANCEL MY ACCOUNT”
“No problems, I’ll put you through to someone in our accounts team”
“Did you say go and get a truck?”
Ah. We’ve all been there.
Thankfully you can reduce the symptoms of the Call Centre Nightmare Syndrome by following our three critical guidelines you’ll find in this article.
Had your own call centre nightmare?
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