Articles by Justin

Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

Global experts Justin Tippett and Daniel Ord join forces again to bust some contact centre management myths focussing on success metrics including AHT, Occupancy and more!

Everything you need to know about Call Centre Headsets on the CX Central Podcast with Justin Tippett and special guest, Geoff Crane.

Often described as the most critical role in the contact centre, experts Marc Carriere and Justin Tippett debunk 5 Contact Centre Team Leader Myths.

Learn more about a Knowledge Management Software business that has evolved to take on the world in a global marketplace.