Carer’s Leave

In Australia, most organisations allow paid time off known as Carer’s Leave for staff to care for immediate family members.

Carer’s leave is normally deducted from the employee’s personal sick leave balance.

We’re a kind caring bunch, aren’t we 🙂

And no, caring for your pet does NOT count as ‘immediate family’ no matter how much you love them.

You can learn more about Sick and Carer’s Leave on the Fair Work Ombudsman website.

Upcoming Industry Events:


Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Cyara APAC Xchange 2020

Free
Scheduled
Event Organiser:
Cyara
Virtual/Online

Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on cx initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure CX.

Live Chat Customer Service – October 2020

$397
Scheduled
Event Organiser:
CX Skills
Virtual/Online

In this October 2020 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure enquiries are handled with finesse.

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