Carer’s Leave

In Australia, most organisations allow paid time off known as Carer’s Leave for staff to care for immediate family members.

Carer’s leave is normally deducted from the employee’s personal sick leave balance.

We’re a kind caring bunch, aren’t we 🙂

And no, caring for your pet does NOT count as ‘immediate family’ no matter how much you love them.

You can learn more about Sick and Carer’s Leave on the Fair Work Ombudsman website.

Upcoming Industry Events:

Workforce Management Essentials

Event Organiser:

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Cyara APAC Xchange 2020

Event Organiser:

Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on cx initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure CX.

Live Chat Customer Service – October 2020

Event Organiser:
CX Skills

In this October 2020 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure enquiries are handled with finesse.

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