Front Office

The Front Office is a term used to describe organisational business departments that come into direct contact with a customer like a call centre, sales, marketing etc.

The opposite, of course, is the Back-Office, where non-customer facing activities are performed like accounting, payroll, HR etc.

You can find a list of front-office suppliers on the free CX Directory >>>

Upcoming Industry Events:


Customer Service Emails – Dec 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

The Heart and Mind of a Winning CX Culture

Free
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this free webinar, Australia's leading customer service expert Jacquie Scammell provides some tips and insight into how to create a winning CX culture in your business.

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