‘She’ll be right mate’ is normally the response you receive from the Marketing department when you raise your concern about the impact the latest advertising campaign may have on the call centre.
It doesn’t get any more Australian than “Don’t worry mate, she’ll be right!”.
Of course, have a marketing campaign land in your call centre is not normally OK at all but we’ll deal with that later!
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This workshop will focus on building your confidence in decision-making, introduce decision-making models, and what to do when you’ve made the ‘wrong’ decisions.
During this webinar, we’ll be exploring whether or not Artificial Intelligence (AI) is going to completely kill off the contact centre.
Join leading global CX expert Don Peppers and host Justin Tippett from CX Central on this free webinar - Customer Experience and the COVID Crisis to discuss:
- Why a good “customer experience” is even more central to long-term business success
- How to benefit from the dramatic rise in online, interactive activity; and
- Why trust is even more vital than it ever has been, amid the COVID crisis.
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