Adherence
The Adherence metric, when used it a call centre environment, is typically a measure on how well a call centre agent adheres to their scheduled roster – it’s related to, but not the same as Conformance.
Tag: adherence
The Adherence metric, when used it a call centre environment, is typically a measure on how well a call centre agent adheres to their scheduled roster – it’s related to, but not the same as Conformance.