Learn more about 'AUX codes'

April 20, 2024

December 18, 2018 Last Updated: August 18, 2021
Justin

AUX Codes (or Auxiliary Codes) are used to track the time a call centre agent has deliberately chosen to not accept calls delivered by the ACD.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

Tag: AUX codes