Learn more about a 'Digital Person' for Customer Service

May 22, 2022

Digital People

July 13, 2021 Justin Tippett

A Digital Person, Virtual Employee or Digital People is a term used for a human-like character that combines CGI (Computer Generated Images) and AI (Artificial Intelligence) to provide customer service/enquiries and support at scale.

What is Proactive customer support?

October 12, 2016 Last Updated: December 31, 2019
Customer service tips for millennials

November 24, 2016 Last Updated: October 13, 2020
Using Marketing to enhance your Customer Experience

April 20, 2020

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

Understanding Erlang C for call centres

September 21, 2018 Last Updated: June 21, 2021

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Tag: Digital Person

Digital People

Call Centre Hold Music and IVR Recordings

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