Learn more about 'Intervals' - CX Central

December 4, 2021

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Call Centre Interval

December 18, 2018 Last Updated: July 30, 2021
CX Central

Call Centre Interval reports break up the workday into smaller time intervals enabling you to analyse data in smaller chunks.

Getting behind the NPS Score

February 12, 2014 Last Updated: July 23, 2021
3 Key ingredients for great customer experiences

May 16, 2017 Last Updated: January 7, 2020
Matching customers to call centre agents

February 11, 2016 Last Updated: February 27, 2020

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

Top ten call centre KPIs and metrics

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

Tips on how to manage angry customers

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Triple Zero Heroes who work in the call centre

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

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