Learn more about 'queue position announcements'

January 19, 2022

Queue position announcements

December 12, 2018 Last Updated: December 13, 2018
CX Central

Queue position announcements provide updates to call centre customers on their current position in the queue as they wait to be connected to a live agent.

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If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

The future of call centre outsourcers in Australia

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With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

Why the AHT metric should be extinct

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With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

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Queue position announcements

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