Learn more about 'queue position announcements' - CX Central

September 25, 2021

No Picture

Queue position announcements

December 12, 2018 Last Updated: December 13, 2018
CX Central

Queue position announcements provide updates to call centre customers on their current position in the queue as they wait to be connected to a live agent.

Australian Contact Centre Wage

Australian contact centre salaries

November 5, 2020 Last Updated: July 15, 2021

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Thanks to our gold sponsors

Copyright © 2021 | CX Group Australia | Phone: +61 3 98007 7287