Learn more about 'SBR'

April 26, 2024

Skills-Based Routing

December 10, 2017 Last Updated: December 16, 2023
Justin

Skills-Based Routing is a feature of a call centre ACD that enables you to direct calls to the most appropriately skilled and experienced call centre agent.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

Tag: SBR

Skills-Based Routing

Triple Zero Heroes

What Call Centre Metrics and KPIs should you use?

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