Managing Difficult Customers (Jan 2021)

$497
Scheduled
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers January 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

Contact Centre Management Fundamentals (Jan 2021)

$1697
Scheduled
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Customer Experience Management Fundamentals (Feb 2021)

$1797
Scheduled
Event Organiser:
CX Skills
Zoom

In the February 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.