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In the June 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

This Workforce Management for Team Leaders June 2021 course teaches basic WFM principles for contact centre team leaders.

Presented by Mike Symonds from Funergizers, this free 45-minute session is perfect for any Team Leader, Manager or Supervisor looking for a fun, easy way to boost energy, connections and engagement in their team.