Articles with 'Aegis' - CX Central

August 12, 2022

Government incentives for local call centres fail to deliver new jobs

Are Government incentives for local call centres a waste of money?

August 11, 2016 Last Updated: August 30, 2020
Justin Tippett

Government incentives for local call centres have continually failed to deliver any new jobs so is it time to ditch it or try something different?

Aegis BPO Australia looking to exit

Is Aegis BPO no longer interested in Australia?

February 23, 2016 Last Updated: February 14, 2020
CX Central

Despite a deal with the Victorian government in 2014 promising hundreds of call centre jobs, Aegis BPO no longer has plans to invest further in Australia.

Aegis BPO Services to create new call centre jobs

Aegis BPO Services to create 550 new call centre jobs

October 15, 2014 Last Updated: March 11, 2020
CX Central

The Victorian Government has announced a deal to support BPO Aegis Services to create 550 new call centre jobs as part of an Asia-Pacific hub to be based in their Melbourne head office.

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

how to engage call centre staff - best practice tips!

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

19 great tips to improve complaints handling in 2019

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Top ten call centre KPIs and metrics

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

Thanks to our gold sponsors

Copyright © 2022 | CX Group Australia | Phone: +61 3 9492 2871