Articles with 'Aegis'

April 26, 2024

Government incentives for local call centres fail to deliver new jobs

Are Government incentives for local call centres a waste of money?

August 11, 2016 Last Updated: August 30, 2020
Justin Tippett

Government incentives for local call centres have continually failed to deliver any new jobs so is it time to ditch it or try something different?

Is Aegis BPO no longer interested in Australia?

February 23, 2016 Last Updated: February 14, 2020
Justin

Despite a deal with the Victorian government in 2014 promising hundreds of call centre jobs, Aegis BPO no longer has plans to invest further in Australia.

Aegis BPO Services to create new call centre jobs

Aegis BPO Services to create 550 new call centre jobs

October 15, 2014 Last Updated: March 11, 2020
Justin

The Victorian Government has announced a deal to support BPO Aegis Services to create 550 new call centre jobs as part of an Asia-Pacific hub to be based in their Melbourne head office.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

Using Emotion and Logic in Sales

March 3, 2021 Last Updated: December 16, 2023
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
How to ask sales discovery questions

January 21, 2021

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