Articles with 'Aegis'

Government incentives for local call centres fail to deliver new jobs

Are Government incentives for local call centres a waste of money?

August 11, 2016 Last Updated: August 30, 2020
Justin Tippett

Government incentives for local call centres have continually failed to deliver any new jobs so is it time to ditch it or try something different?

Is Aegis BPO no longer interested in Australia?

February 23, 2016 Last Updated: February 14, 2020
CX Central

Despite a deal with the Victorian government in 2014 promising hundreds of call centre jobs, Aegis BPO no longer has plans to invest further in Australia.

Aegis BPO Services to create new call centre jobs

Aegis BPO Services to create 550 new call centre jobs

October 15, 2014 Last Updated: March 11, 2020
CX Central

The Victorian Government has announced a deal to support BPO Aegis Services to create 550 new call centre jobs as part of an Asia-Pacific hub to be based in their Melbourne head office.

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

19 great tips to improve complaints handling in 2019

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

Aegis

Are Government incentives for local call centres a waste of money?

Is Aegis BPO no longer interested in Australia?

Aegis BPO Services to create 550 new call centre jobs

Call Centre Hold Music and IVR Recordings

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