Articles with 'award'

September 27, 2026

November 26, 2016 Last Updated: November 17, 2019
Justin

We were a little excited to win the 2016 Australian Contact Centre Industry Champion Award that included a trip to Las Vegas!

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Using Emotion and Logic in Sales

March 3, 2021 Last Updated: May 31, 2025
8 Common Mistakes Made By New Contact Centre Team Leaders

June 22, 2020 Last Updated: October 11, 2020
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019
3 Golden rules for employee recognition

January 6, 2015 Last Updated: January 4, 2020
How to motivate employees at work

February 12, 2015 Last Updated: November 25, 2019