CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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October 17, 2026
Homeaward

award

2016 Australian Contact Centre Industry Champion Award
CX and Call Centre Awards

CX Central wins 2016 Australian Contact Centre Industry Champion Award

November 26, 2016 Last Updated: November 17, 2019
Justin

We were a little excited to win the 2016 Australian Contact Centre Industry Champion Award that included a trip to Las Vegas!

POPULAR ARTICLES

  • Understanding Erlang C for call centres

    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • Why the AHT Metric should be extinct

    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
    With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

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How to Boost Employee Engagement

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    Proven ways to keep your top performers
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    Understanding the link between employee and customer engagement
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Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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