Articles with 'Call Journey'

April 23, 2024

Call Journey and Genesys partnership

March 8, 2018 Last Updated: March 11, 2020
Justin

Australian grown Call Journey have announced a partnership with Genesys that will enable customers of Genesys to harness powerful insights from voice data.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

Team Leader Job Description

November 2, 2021
The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020
15 Essential Habits of Amazing Call Centre Team Leaders

June 10, 2020 Last Updated: September 12, 2021

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