Articles with 'Conduent'

April 28, 2026

Is a new global call centre outsourcer coming to Australia?

Global call centre outsourcer poised to enter Australia

February 2, 2017 Last Updated: March 11, 2020
Justin

The Geelong Advertiser is claiming a global call centre outsourcer is currently in negotiations with the Victorian State Government to open a 500 seat call centre in Geelong, Victoria

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?