Articles with 'Conduent'

September 27, 2026

Is a new global call centre outsourcer coming to Australia?

Global call centre outsourcer poised to enter Australia

February 2, 2017 Last Updated: March 11, 2020
Justin

The Geelong Advertiser is claiming a global call centre outsourcer is currently in negotiations with the Victorian State Government to open a 500 seat call centre in Geelong, Victoria

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021
5 powerful tips to improve your call centre coaching skills

May 10, 2017 Last Updated: July 22, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

The 3 myths of contact centre employee attrition

December 9, 2014 Last Updated: November 25, 2019
What really happens when you switch to a casual clothes policy?

April 8, 2017 Last Updated: November 17, 2019
The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021