Articles with 'Conduent'

November 6, 2026

Is a new global call centre outsourcer coming to Australia?

Global call centre outsourcer poised to enter Australia

February 2, 2017 Last Updated: March 11, 2020
Justin

The Geelong Advertiser is claiming a global call centre outsourcer is currently in negotiations with the Victorian State Government to open a 500 seat call centre in Geelong, Victoria

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021
How to ask sales discovery questions

January 21, 2021