Articles with 'Conduent'

June 15, 2026

Is a new global call centre outsourcer coming to Australia?

Global call centre outsourcer poised to enter Australia

February 2, 2017 Last Updated: March 11, 2020
Justin

The Geelong Advertiser is claiming a global call centre outsourcer is currently in negotiations with the Victorian State Government to open a 500 seat call centre in Geelong, Victoria

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
How to improve giving feedback to employees

October 15, 2020
4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020

6 Team Building Ideas for your Call Centre

August 29, 2017 Last Updated: December 30, 2019
5 Tips to inspire your customer service team

July 19, 2016 Last Updated: December 16, 2023
Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019