Articles with 'Conduent'

August 16, 2026

Is a new global call centre outsourcer coming to Australia?

Global call centre outsourcer poised to enter Australia

February 2, 2017 Last Updated: March 11, 2020
Justin

The Geelong Advertiser is claiming a global call centre outsourcer is currently in negotiations with the Victorian State Government to open a 500 seat call centre in Geelong, Victoria

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Using Emotion and Logic in Sales

March 3, 2021 Last Updated: May 31, 2025
10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020
How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021