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December 16, 2019
HomeDaisee

Daisee

Australian businesses falling behind in AI adoption
News & Press Releases

Australian businesses falling behind in AI adoption

February 22, 2018 Last Updated: March 26, 2019
CX Central 0

A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.

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About CX Central

CX Central helps busy Australian call centres improve efficiency, increase customer satisfaction and staff engagement through free resources, consulting, coaching and training services.

Learn more about our contact centre consulting, contact centre training or search our Business Directory for suppliers of call centre technology, consultants, outsourcers and more.

CX Central is part of CX GROUP AUSTRALIA and our other websites include CX Skills, CX Consult and CX Connect.

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The goal of CX Central is to provide a free resource for anyone wanting to learn how to improve contact centre operations, how to improve the customer experience, how to engage and motivate call centre agents, what KPIs to use in a call centre, tips for call centre managers, new contact centre technology and more.

We have a range of expert articles and industry tools like an Erlang C calculator, a call centre glossary and a phonetic alphabet and a growing library of guides and podcasts to help you learn.

 

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