Articles with 'DHS' - CX Central

Union not happy with DHS call centre outsourcing

Union steps up action against DHS for call centre outsourcing

October 8, 2014 Last Updated: March 11, 2020
Justin

The CPSU Union steps up action against DHS for call centre outsourcing plans to Telstra threatening thousands of call centre jobs.

The mental health cost of call centre work

October 1, 2014 Last Updated: June 20, 2021
Justin

The United Services Union claims the mental health cost of call centre work is negatively impacting Australian call centre workers.

Public Service Call Centre jobs at risk due to new Telstra deal

Union claims 7000 public service call centre jobs around Australia are at risk

September 18, 2014 Last Updated: April 21, 2020
Justin

The CPSU claims over 7000 public service call centre jobs around Australia are at risk due to a deal with Telstra to answer Centrelink and Medicare calls

DHS is utilising big data to improve customer service

August 27, 2014 Last Updated: November 25, 2019
Justin

On a quest to improve its customer service, DHS is utilising big data to improve customer service and with operating 27 call centres across Australia with millions of transactions, every second they can shave off a call has a huge impact.

DHS

Union steps up action against DHS for call centre outsourcing

The mental health cost of call centre work

Union claims 7000 public service call centre jobs around Australia are at risk

DHS is utilising big data to improve customer service

The 15 best things about working in a call centre

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