CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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July 6, 2026
Homedress policy

dress policy

CX Executive Tips

Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021
Justin Tippett

Does it really matter what you wear in a call centre? Find out what happens when one employee decided it was time the rules were changed.

casual clothes policy
CX Executive Tips

What really happens when you switch to a casual clothes policy?

April 8, 2017 Last Updated: November 17, 2019
Mark West

We look at the truth behind what really happens in the workplace when you switch from corporate attire to a casual clothes policy.

A guide to call centre dress code policy
Call Centre Management Tips

A guide to a call centre dress code policy

September 6, 2016 Last Updated: December 1, 2019
Justin Tippett

Get some tips on how to implement a dress code policy in your call centre to avoid any awkward conversations or disciplinary actions.

POPULAR ARTICLES

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    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
  • Understanding Erlang C for call centres

    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

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How to Boost Employee Engagement

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    October 21, 2020
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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