Articles with 'Flight Centre' - CX Central

June 15, 2026

Optus have announced they won the Flight Centre contact centre technology

Optus announces Flight Centre contact centre technology contract

January 24, 2017 Last Updated: November 21, 2019
Justin

News today that Optus have won the Flight Centre contact centre technology contract as part of a move to a cloud-based contact centre solution worth $75 million.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

Using Emotion and Logic in Sales

March 3, 2021 Last Updated: May 31, 2025
How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021
Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021

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