Articles with 'Flight Centre'

November 6, 2026

Optus have announced they won the Flight Centre contact centre technology

Optus announces Flight Centre contact centre technology contract

January 24, 2017 Last Updated: November 21, 2019
Justin

News today that Optus have won the Flight Centre contact centre technology contract as part of a move to a cloud-based contact centre solution worth $75 million.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

3 Tips on how to re-engage call centre employees

August 20, 2015 Last Updated: July 12, 2020
How to build a staff rewards calendar

April 14, 2016 Last Updated: January 11, 2020
8 reasons why you need a table tennis table at work

June 27, 2017 Last Updated: January 4, 2020