Articles with 'Flight Centre' - CX Central

April 28, 2026

Optus have announced they won the Flight Centre contact centre technology

Optus announces Flight Centre contact centre technology contract

January 24, 2017 Last Updated: November 21, 2019
Justin

News today that Optus have won the Flight Centre contact centre technology contract as part of a move to a cloud-based contact centre solution worth $75 million.

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.
How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020

How to create a fun call centre

November 10, 2020 Last Updated: May 10, 2021
5 Tips to inspire your customer service team

July 19, 2016 Last Updated: December 16, 2023
25 ideas to reward employees that won’t blow the budget

March 16, 2016 Last Updated: July 16, 2021

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