Articles with 'Flight Centre'

July 6, 2026

Optus have announced they won the Flight Centre contact centre technology

Optus announces Flight Centre contact centre technology contract

January 24, 2017 Last Updated: November 21, 2019
Justin

News today that Optus have won the Flight Centre contact centre technology contract as part of a move to a cloud-based contact centre solution worth $75 million.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

4 Tips to developing effective Team Leaders

November 27, 2014 Last Updated: July 15, 2020
Team Leader Job Description

November 2, 2021
Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021

3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020
How to create company values people will relate to

March 28, 2017 Last Updated: July 12, 2020
5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020