Articles with 'human services'

December 22, 2024

The mental health cost of call centre work

October 1, 2014 Last Updated: June 20, 2021
Justin

The United Services Union claims the mental health cost of call centre work is negatively impacting Australian call centre workers.

Public Service Call Centre jobs at risk due to new Telstra deal

Union claims 7000 public service call centre jobs around Australia are at risk

September 18, 2014 Last Updated: April 21, 2020
Justin

The CPSU claims over 7000 public service call centre jobs around Australia are at risk due to a deal with Telstra to answer Centrelink and Medicare calls

DHS is utilising big data to improve customer service

August 27, 2014 Last Updated: November 25, 2019
Justin

On a quest to improve its customer service, DHS is utilising big data to improve customer service and with operating 27 call centres across Australia with millions of transactions, every second they can shave off a call has a huge impact.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

How to ask sales discovery questions

January 21, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021
5 Barriers to a Contact Centre Team Leaders Success

March 8, 2019 Last Updated: October 7, 2021

How to build a staff rewards calendar

April 14, 2016 Last Updated: January 11, 2020
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
Three tips for Employee Empowerment in Call Centres

February 1, 2019 Last Updated: November 17, 2019