Articles with 'human services'

April 20, 2024

The mental health cost of call centre work

October 1, 2014 Last Updated: June 20, 2021
Justin

The United Services Union claims the mental health cost of call centre work is negatively impacting Australian call centre workers.

Public Service Call Centre jobs at risk due to new Telstra deal

Union claims 7000 public service call centre jobs around Australia are at risk

September 18, 2014 Last Updated: April 21, 2020
Justin

The CPSU claims over 7000 public service call centre jobs around Australia are at risk due to a deal with Telstra to answer Centrelink and Medicare calls

DHS is utilising big data to improve customer service

August 27, 2014 Last Updated: November 25, 2019
Justin

On a quest to improve its customer service, DHS is utilising big data to improve customer service and with operating 27 call centres across Australia with millions of transactions, every second they can shave off a call has a huge impact.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

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