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June 14, 2026
HomeJacada

Jacada

Customer frustrations with the omnichannel CX
How to Improve the CX

4 Key Customer Frustrations with Omnichannel CX

May 29, 2017 Last Updated: December 16, 2023
Jacada

With most customers now using multiple channels to contact a business, we reveal the 4 Key Customer Frustrations with Omnichannel CX.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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