Articles with 'Jetstar'

September 23, 2026

Using artificial intelligence in call centres

The impact of Artificial Intelligence in Call Centres

February 23, 2018 Last Updated: January 13, 2021
Justin Tippett

The use of Artificial Intelligence in Call Centres continues to gather pace promising an improved customer experience and lower costs but is it too good to be true?

Jetstar’s virtual assistant launches on Facebook Messenger

February 15, 2018 Last Updated: March 11, 2020
Justin

Jetstar’s virtual assistant, Jess, has extended her services to Facebook Messenger enabling customers to receive real-time customer service using AI.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

How to sound like a call centre leader

February 5, 2018 Last Updated: July 15, 2020
5 Barriers to a Contact Centre Team Leaders Success

March 8, 2019 Last Updated: October 7, 2021
How to Make Remote Work Engaging and Fun for Everyone

January 28, 2021 Last Updated: October 15, 2021