Articles with 'Jetstar'

August 14, 2026

Using artificial intelligence in call centres

The impact of Artificial Intelligence in Call Centres

February 23, 2018 Last Updated: January 13, 2021
Justin Tippett

The use of Artificial Intelligence in Call Centres continues to gather pace promising an improved customer experience and lower costs but is it too good to be true?

Jetstar’s virtual assistant launches on Facebook Messenger

February 15, 2018 Last Updated: March 11, 2020
Justin

Jetstar’s virtual assistant, Jess, has extended her services to Facebook Messenger enabling customers to receive real-time customer service using AI.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

7 Pillars For Creating Amazing Team Leaders

May 24, 2021
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021

Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
25 ideas to reward employees that won’t blow the budget

March 16, 2016 Last Updated: July 16, 2021