Articles with 'Jetstar'

September 3, 2026

Using artificial intelligence in call centres

The impact of Artificial Intelligence in Call Centres

February 23, 2018 Last Updated: January 13, 2021
Justin Tippett

The use of Artificial Intelligence in Call Centres continues to gather pace promising an improved customer experience and lower costs but is it too good to be true?

Jetstar’s virtual assistant launches on Facebook Messenger

February 15, 2018 Last Updated: March 11, 2020
Justin

Jetstar’s virtual assistant, Jess, has extended her services to Facebook Messenger enabling customers to receive real-time customer service using AI.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

How To Discuss Your Team’s Poor Performance With Your Boss

July 15, 2020 Last Updated: October 11, 2020
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
5 powerful tips to improve your call centre coaching skills

May 10, 2017 Last Updated: July 22, 2021

7 tips on how to keep remote employees engaged

September 16, 2015 Last Updated: December 16, 2023
How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020
The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021