Articles with 'Medibank'

October 30, 2024

Medibank customer service overhaul

August 22, 2016 Last Updated: April 6, 2021
Justin

In welcome news for their long-suffering customers, the CEO has announced a Medibank customer service overhaul after years of poor service takes its toll.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020
3 Golden rules for employee recognition

January 6, 2015 Last Updated: January 4, 2020
18 ideas to reward staff at work without blowing the budget!

April 7, 2016 Last Updated: July 15, 2021