Articles with 'Medibank'

April 26, 2024

Medibank customer service overhaul

August 22, 2016 Last Updated: April 6, 2021
Justin

In welcome news for their long-suffering customers, the CEO has announced a Medibank customer service overhaul after years of poor service takes its toll.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

4 Quick Outbound Calling Tips Team Leaders Should Coach

September 1, 2020
5 Barriers to a Contact Centre Team Leaders Success

March 8, 2019 Last Updated: October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020
How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020
What really happens when you switch to a casual clothes policy?

April 8, 2017 Last Updated: November 17, 2019

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