Articles with 'Passage.AI'

December 29, 2024

February 27, 2018 Last Updated: March 14, 2020
Justin

Nice inContact has partnered with Passage.AI to extend the functionality of the CXone platform with AI capability through a conversational interface.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021
Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023
How to motivate employees at work

February 12, 2015 Last Updated: November 25, 2019