Articles with 'Passage.AI'

September 25, 2026

February 27, 2018 Last Updated: March 14, 2020
Justin

Nice inContact has partnered with Passage.AI to extend the functionality of the CXone platform with AI capability through a conversational interface.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

How to Manage Remote Employees for Success

November 6, 2019 Last Updated: May 27, 2020
Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019
How to create a fun call centre

November 10, 2020 Last Updated: May 10, 2021