Articles with 'Passage.AI'

June 15, 2026

February 27, 2018 Last Updated: March 14, 2020
Justin

Nice inContact has partnered with Passage.AI to extend the functionality of the CXone platform with AI capability through a conversational interface.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020