Articles with 'Passage.AI'

July 25, 2026

February 27, 2018 Last Updated: March 14, 2020
Justin

Nice inContact has partnered with Passage.AI to extend the functionality of the CXone platform with AI capability through a conversational interface.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

How to build a staff rewards calendar

April 14, 2016 Last Updated: January 11, 2020
Understanding the link between employee and customer engagement

February 8, 2016 Last Updated: December 27, 2019
7 tips on how to keep remote employees engaged

September 16, 2015 Last Updated: December 16, 2023