Articles with 'privacy'

October 17, 2026

November 21, 2016 Last Updated: November 23, 2019
Justin

Offshore call centre data security is in the spotlight again with an Indian company allegedly selling personal data on Australian telco consumers.

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

Motivational Games for Call Centres

February 5, 2020 Last Updated: September 30, 2021
How to improve performance with gamification in call centres

August 19, 2015 Last Updated: December 16, 2023
How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020