Articles with 'privacy'

August 16, 2026

November 21, 2016 Last Updated: November 23, 2019
Justin

Offshore call centre data security is in the spotlight again with an Indian company allegedly selling personal data on Australian telco consumers.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020