Articles with 'Probe Group'

November 23, 2024

Salmat contact centre business sold

March 26, 2018 Last Updated: November 10, 2019
Justin

The Salmat contact centre business has been sold with the Probe Group to acquire the call centre business from 30 April 2018.

Probe Group to acquire Salmat in new acquisition

Probe Group to acquire Salmat Ltd’s contact business

March 26, 2018 Last Updated: December 3, 2019
Justin

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

The real truth about employee engagement

January 9, 2017 Last Updated: February 3, 2021
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020
5 Tips to improve staff and customer engagement

December 3, 2014 Last Updated: November 30, 2019