Articles with 'SMAART Recruitment'

September 27, 2026

September 4, 2017 Last Updated: November 30, 2019
Justin

A new Contact Centre Future Leaders Mentoring Program is being launched in Melbourne helping those looking to forge a career in contact centres.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.