Articles with 'targets'

November 24, 2024

January 21, 2016 Last Updated: June 18, 2021
Justin Tippett

We reveal the top three common call centre metrics and provide some practical tips on how to use them to improve your CX and productivity.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

6 Team Building Ideas for your Call Centre

August 29, 2017 Last Updated: December 30, 2019
How to identify your ideal customer

January 4, 2021
How to improve employee retention

September 13, 2016 Last Updated: March 13, 2020