Articles with 'targets'

December 27, 2024

January 21, 2016 Last Updated: June 18, 2021
Justin Tippett

We reveal the top three common call centre metrics and provide some practical tips on how to use them to improve your CX and productivity.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

25 ideas to reward employees that won’t blow the budget

March 16, 2016 Last Updated: July 16, 2021
How to motivate employees at work

February 12, 2015 Last Updated: November 25, 2019
5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020