Triple Zero Heroes who work in the call centre
Community Education

Triple Zero Heroes

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

Tips on how to manage angry customers
Call Centre Agent Tips

How to manage angry customers

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.