We explore Call Centre Outsourcing in 2019 and what BPOs will look like in the future with Peter Monk from Concentrix on the CX Hustle Podcast.
Podcast: Play in new window | Download (Duration: 14:09 — 19.4MB)
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In their latest podcast, Justin Tippett and Daniel Ord examine the different skill levels of the call centre manager along with the most important skill you need in call centre management today.
Podcast: Play in new window | Download (Duration: 20:34 — 28.2MB)
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this podcast (and associated article) we explore the value of Knowledge Management Tools for call centres and how they can transform your business.
Podcast: Play in new window | Download (Duration: 29:03 — 39.9MB)
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If you manage a call centre or have responsibility for one, these are the top 10 Call Centre Metrics and KPIs you should you be using.
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