We explore Call Centre Outsourcing in 2019 and what BPOs will look like in the future with Peter Monk from Concentrix on the CX Hustle Podcast.
Podcast: Play in new window | Download (Duration: 14:09 — 19.4MB)
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In their latest podcast, Justin Tippett and Daniel Ord examine the different skill levels of the call centre manager along with the most important skill you need in call centre management today.
Podcast: Play in new window | Download (Duration: 20:34 — 28.2MB)
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this podcast (and associated article) we explore the value of Knowledge Management Tools for call centres and how they can transform your business.
Podcast: Play in new window | Download (Duration: 29:03 — 39.9MB)
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If you manage a call centre or have responsibility for one, these are the top 10 Call Centre Metrics and KPIs you should you be using.
Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.
Call centre upselling can be an addiction for some businesses. After all, they’ve got a customer on the phone so why not try an extract as much revenue as possible from them? But is it coming at a cost to both staff members and customer retention?
The use of Artificial Intelligence in Call Centres continues to gather pace promising an improved customer experience and lower costs but is it too good to be true?
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