Articles by Justin Tippett

Justin Tippett
About Justin Tippett

I'm the founder of CX Group Australia - helping businesses and customer experience professionals to source, deliver and optimise customer experience solutions to drive business outcomes and I'm available for consulting and training services.


I'm also the person responsible for the terrible memes on the Call Centre Legends page😮


When I'm not working, I enjoy pretending that 40 something isn't that old and it's still not too late for a professional sporting career.

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Call Centre Outsourcing in Australia
Call centre outsourcing articles

Call Centre Outsourcing in Australia

March 18, 2019 Last Updated: June 29, 2019
Justin Tippett 0

If you are considering call centre outsourcing in Australia we’ll tell you everything you need to know without all the vendor’s sales pitches!

Triple Zero Heroes who work in the call centre
In the Community

Triple Zero Heroes

September 18, 2018 Last Updated: January 28, 2019
Justin Tippett 0

Every day, over 7,000 Victorians have to make a phone call to the Triple Zero contact centre and in this article, we get to meet some of the people who answer the calls – real-life Triple Zero Heroes!

Tips on how to manage angry customers
Skills & Training

How to manage angry customers

May 3, 2018 Last Updated: August 1, 2019
Justin Tippett 0

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

ASTIA upgrade to larger premises to accomodate growth
News & Press Releases

ASTIA upgrade to new and improved office

May 1, 2018 Last Updated: January 14, 2019
Justin Tippett Comments Off on ASTIA upgrade to new and improved office

Less than a year after the official launch, ASTIA Customer Engagement Centre in Sydney has upgraded to a new and improved office space to accomodate additional clients and allow for further growth.

The hidden dangers of call centre upselling
Executives

The hidden dangers of call centre upselling

March 23, 2018 Last Updated: January 13, 2019
Justin Tippett 0

Call centre upselling can be an addiction for some businesses. After all, they’ve got a customer on the phone so why not try an extract as much revenue as possible from them? But is it coming at a cost to both staff members and customer retention?

All the 2017 Auscontact Award winners
CX and Call centre awards

2017 Auscontact Award Winners

October 26, 2017 Last Updated: January 5, 2019
Justin Tippett 0

Congratulations to the 2017 Auscontact Award National Winners who have received the highest honour in the Australian call centre industry.

workplace ideas for Halloween 1200x630
Employee Engagement

Workplace ideas for Halloween

October 22, 2017 Last Updated: December 21, 2018
Justin Tippett 0

Inject a bit of fun and spookiness into your workplace with these great workplace ideas for Halloween that will inspire your inner ghoul! Our article includes some photos and ideas for inspiration.

How to STOP telemarketing calls to your home and mobile in Australia
In the Community

How to stop telemarketing calls in Australia

August 3, 2017 Last Updated: January 25, 2019
Justin Tippett 1

Like most Australians, I get annoyed by telemarketing calls. But what can be done in Australia to stop telemarketing calls and what are the rules? We reveal the truth from inside the call centre industry.