Articles with 'targets'

July 6, 2026

January 21, 2016 Last Updated: June 18, 2021
Justin Tippett

We reveal the top three common call centre metrics and provide some practical tips on how to use them to improve your CX and productivity.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020
How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
Using Emotion and Logic in Sales

March 3, 2021 Last Updated: May 31, 2025

8 reasons why you need a table tennis table at work

June 27, 2017 Last Updated: January 4, 2020
Motivational Games for Call Centres

February 5, 2020 Last Updated: September 30, 2021
4 Innovative ideas to recognise employees

August 25, 2015 Last Updated: January 5, 2020