Articles with 'targets' - CX Central

November 3, 2026

Common call centre metrics and how to improve them

Common call centre metrics (and how to improve them)

January 21, 2016 Last Updated: June 18, 2021
Justin Tippett

We reveal the top three common call centre metrics and provide some practical tips on how to use them to improve your CX and productivity.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

Setting KPIs for Call Centre Team Leaders

October 7, 2021 Last Updated: May 25, 2025
Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023

Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
8 reasons why you need a table tennis table at work

June 27, 2017 Last Updated: January 4, 2020

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