Articles with 'targets'

April 28, 2026

January 21, 2016 Last Updated: June 18, 2021
Justin Tippett

We reveal the top three common call centre metrics and provide some practical tips on how to use them to improve your CX and productivity.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

15 Essential Habits of Amazing Call Centre Team Leaders

June 10, 2020 Last Updated: September 12, 2021
8 Common Mistakes Made By New Contact Centre Team Leaders

June 22, 2020 Last Updated: October 11, 2020
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

7 tips on how to keep remote employees engaged

September 16, 2015 Last Updated: December 16, 2023
What really happens when you switch to a casual clothes policy?

April 8, 2017 Last Updated: November 17, 2019
How to motivate employees at work

February 12, 2015 Last Updated: November 25, 2019