Articles with 'Twilio'

April 19, 2024

March 15, 2018 Last Updated: March 15, 2020
Justin

Twilio Flex contact centre platform is now available enabling customers to instantly deploy an omnichannel contact centre platform.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.