union

OPTUS call centre cuts jobs
News & Press Releases

Optus call centre cuts 200 jobs in Adelaide

April 13, 2016 Last Updated: March 14, 2020
CX Central

In a further blow to the Australian call centre industry, the Optus call centre in Adelaide has announced plans to remove 200 jobs and move them to an offshore call centre.

Telstra cut another 200 call centre jobs from Australia
Community Education

Telstra cut another 200 call centre jobs

November 24, 2015 Last Updated: January 2, 2020
CX Central

Telstra have continued to move call centre jobs overseas with another 200 jobs being made redundant although Telstra claim it’s not at the expense of local jobs.

News & Press Releases

Qantas sending more call centre jobs to NZ

September 23, 2014 Last Updated: January 14, 2019
CX Central

The ASU is angry about Qantas sending more call centre jobs to NZ after the airline revealed it intends to boost the size of its call centre in Auckland by another 50 jobs. The airline has informed the Australian Services Union,

Bullying culture in the call centre
Call Centre Health & Wellbeing

Bullying culture in the call centre

January 13, 2014 Last Updated: November 29, 2019
CX Central

A union has claimed there is a bullying culture in the call centre for one Australian outsourcer that provides telemarketing services for charities.