Articles with 'union' | CX Central

August 2, 2021

OPTUS call centre cuts jobs

Optus call centre cuts 200 jobs in Adelaide

April 13, 2016 Last Updated: March 14, 2020
CX Central

In a further blow to the Australian call centre industry, the Optus call centre in Adelaide has announced plans to remove 200 jobs and move them to an offshore call centre.

Telstra cut another 200 call centre jobs from Australia

Telstra cut another 200 call centre jobs

November 24, 2015 Last Updated: January 2, 2020
CX Central

Telstra have continued to move call centre jobs overseas with another 200 jobs being made redundant although Telstra claim it’s not at the expense of local jobs.

The mental health cost of call centre work

The mental health cost of call centre work

October 1, 2014 Last Updated: June 20, 2021
CX Central

The United Services Union claims the mental health cost of call centre work is negatively impacting Australian call centre workers.

Qantas sending more call centre jobs to NZ

September 23, 2014 Last Updated: January 14, 2019
CX Central

The ASU is angry about Qantas sending more call centre jobs to NZ after the airline revealed it intends to boost the size of its call centre in Auckland by another 50 jobs. The airline has informed the Australian Services Union,

Qantas NZ call centre is growing as Australian jobs disappear

Qantas NZ call centre is growing as Australian jobs disappear

March 12, 2014 Last Updated: November 23, 2019
CX Central

Australian unions are angry that the Auckland Qantas NZ call centre is growing at the expense of Australian call centre jobs.

Bullying culture in the call centre

Bullying culture in the call centre

January 13, 2014 Last Updated: November 29, 2019
CX Central

A union has claimed there is a bullying culture in the call centre for one Australian outsourcer that provides telemarketing services for charities.

How the Digital First customer is changing the contact centre

February 10, 2016 Last Updated: December 25, 2019
Why you should use caution with B2B online surveys

May 1, 2017 Last Updated: November 17, 2019
4 UX Elements That Win Customer Trust

February 9, 2021 Last Updated: February 10, 2021

Tips on how to manage angry customers

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Triple Zero Heroes who work in the call centre

Triple Zero Heroes

September 18, 2018 Last Updated: June 21, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

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