Unions

NSW trainlink call centre set to close
In the Community

Newcastle call centre to close

March 20, 2017 Last Updated: July 8, 2019
CX Central 0

NSW Trains announces plans to merge their dedicated Newcastle NSW TrainLink Call Centre with Service NSW resulting in the loss of 71 local call centre jobs.

Qantas sending frequent flyer call centre overseas
News & Press Releases

Qantas Frequent Flyer call centre is heading overseas

February 6, 2017 Last Updated: September 6, 2019
CX Central 0

In a move sure to upset their Frequent Flyers, the Qantas Frequent Flyer call centre is being sent overseas resulting in local job losses and potentially increased frustrations for their loyal customers.

Civilian Call Takers
News & Press Releases

Civilian Call Takers

August 18, 2016 Last Updated: January 13, 2019
CX Central 0

There is a looming dispute over ACT Emergency Services call centre with the ACT union claiming civilian call takers are risking lives with plans to replace firefighters with trained call centre professionals to handle emergency calls.

News & Press Releases

CPSU says Human Services call centre outsourcing put on hold

October 21, 2014 Last Updated: January 14, 2019
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CPSU says Human Services call centre outsourcing put on hold for at least four weeks. The Community and Public Sector Union (CPSU) says it has extracted a commitment from the Department of Human Services for a four week halt to

News & Press Releases

7000 public service call centre jobs around Australia are at risk

September 18, 2014 Last Updated: September 29, 2019
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Up to 7000 public service call centre jobs around Australia are at risk, says a union, as Telstra prepares to start answering phones at Centrelink and Medicare call centres within weeks. The Federal Governments largest department, The Department of Human