video

Offshore Call Centres

A unique insight into the Philippines call centre industry

August 10, 2016 Last Updated: January 14, 2019
Justin

Over the past few years we’ve sadly reported multiple instances of Australian call centre jobs heading offshore, typically to the Philippines. Whilst its been a frustrating experience for most of us, a new video by SBS has revealed the other

Startrack call centre video tour
Call Centre Career Tips

Tour of the Startrack call centre

January 14, 2016 Last Updated: November 24, 2019
Justin

We’ve got a great video where we get to go inside the StarTrack call centre to learn how they operate, meet the team and check out the furniture!

How to gain more insight from your NPS Score
How to Improve the CX

Getting behind the NPS Score

February 12, 2014 Last Updated: July 23, 2021
Justin

The NPS score is a lot more than just a number and this article will provide you with some tips and sample questions to gain more insight into your CX.