Offshore call centres

A unique insight into the Philippines call centre industry

Over the past few years we’ve sadly reported multiple instances of Australian call centre jobs heading offshore, typically to the Philippines. Whilst its been a frustrating experience for most of us, a new video by SBS has revealed the other

Startrack call centre video tour
Call Centre career

Tour of the Startrack call centre

We’ve got a great video where we get to go inside the StarTrack call centre to learn how they operate, meet the team and check out the furniture!

How to gain more insight from your NPS Score
Improve the CX

Getting behind the NPS Score

The NPS score is a lot more than just a number and this article will provide you with some tips and sample questions to gain more insight into your CX.