Scott Allan is currently the Vice President, Australia at Inspiro and he is a contact centre, customer contact and outsourcing professional with over 15 years experience in a wide variety of sales and operational roles as well as a published online author winning several awards in the online marketing community for his white papers, sales training and marketing videos.
November 29, 2016Last Updated: December 16, 2023 Scott Allan
Managing seasonal variations and unexpected call volumes in a call centre can be a real headache – these 7 tips will help you manage peak periods with ease.