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February 25, 2021
HomeAuthorsTerence Alvares

Articles by Terence Alvares

Terence Alvares
About Terence Alvares
Terence has extensive experience in customer service/contact centre operational leadership, strategy and management, P&L accountability, business development and relationship management for a range of corporate enterprises and call centre outsourcers.
Lessons I learnt from my first leadership role
Call Centre Team Leader Tips

Lessons learnt from my first leadership role

April 8, 2017 Last Updated: July 15, 2020
Terence Alvares

It’s a pretty scary moment when you get to first lead a team. Here are 10 lessons I learnt from my first leadership role that I wish I’d known then.

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